Refund policy

Effective 2026-10-21

14-day refunds

• Credit packs: ask within 14 days of the purchase. If you have not used any credits from the pack we refund it in full; if you have used some, we refund the unused share.
• Monthly and yearly plans: ask within 14 days of a charge, the first one or a renewal, and we refund that charge. Credits from the refunded period that you have not used are removed and the plan ends.
• After 14 days, charges are not refunded, but you can cancel a plan at any time in the dashboard so it does not renew. A yearly plan keeps adding its monthly credits until the paid year ends.

Failed tasks

You never need to ask for these: credits are returned automatically when a task fails for system reasons, is cancelled while still queued, or is refused because the worker is offline.

How to ask

Write to sang89vh@icloud.com from the e-mail address on your account and include the order number from your receipt. Paddle, our merchant of record, sends the refund to the original payment method, usually within 5 to 10 business days. You can also request a refund through the link in your Paddle receipt e-mail or at paddle.net.